Terms of service

Terms of Service

Effective Date: July 10, 2026

Welcome to Gulroop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from www.gulroop.pk, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Acceptance of Terms

By accessing, browsing, or placing an order through Gulroop, you confirm that you have read, understood, and agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

There is no minimum age restriction; however, minors should make purchases under the supervision of a parent or legal guardian.

Products & Services

Gulroop offers a range of natural and herbal products including, but not limited to:

  • Organic Skincare
  • Herbal Powders
  • Face Masks
  • Ubtan
  • Natural Scrubs
  • Seeds
  • Spices & Masalay
  • Dry Fruits
  • Natural Oils

We reserve the right to modify, discontinue, or update products without prior notice.

Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate.

However:

  • Product packaging may differ slightly from website images.
  • Natural products may vary in colour, texture, aroma, or appearance.
  • Product availability is subject to stock.

Errors in descriptions or pricing may be corrected without prior notice.

Pricing

All prices listed on Gulroop are in Pakistani Rupees (PKR).

Prices may change without notice due to market conditions, supplier pricing, or promotional campaigns.

The price displayed at checkout is the final price payable before applicable shipping charges.

Orders

Placing an order does not guarantee acceptance.

Gulroop reserves the right to:

  • Refuse any order.
  • Cancel suspicious or fraudulent orders.
  • Limit quantities purchased.
  • Cancel orders due to pricing or inventory errors.

Customers will be notified if an order cannot be fulfilled.

Payment Methods

We currently accept:

  • Cash on Delivery (COD)
  • Debit Cards
  • Credit Cards
  • Bank Transfer
  • Easypaisa
  • JazzCash

Orders are processed after successful payment verification where applicable.

Shipping

We currently deliver throughout Pakistan.

Estimated delivery times are:

  • Lahore: 2–3 Business Days
  • Other Cities: Up to 5 Business Days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or circumstances beyond our control.

Free shipping is available on qualifying orders of Rs. 5,000 or above.

Returns & Refunds

Returns and exchanges are governed by our Return & Refund Policy.

Customers may request eligible returns within 7 days of receiving their order.

Opened or used skincare products, spices, seeds, dry fruits, and other hygiene-sensitive products are not eligible for return unless they are defective, damaged, expired, or incorrectly supplied.

Customer Responsibilities

When using Gulroop, you agree to:

  • Provide accurate personal information.
  • Maintain the confidentiality of your account.
  • Use the website responsibly.
  • Not misuse, interfere with, or attempt to compromise website security.
  • Not submit false or fraudulent orders.

You are responsible for all activity conducted using your account.

Natural Product Disclaimer

Gulroop specializes in natural and herbal products.

Results vary depending on individual skin type, body chemistry, lifestyle, diet, and usage.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should carefully read product instructions before use.

Allergy Disclaimer

Customers are responsible for reviewing ingredient lists before purchasing or using any product.

If you have allergies, sensitive skin, or underlying medical conditions, consult a healthcare professional before use.

A patch test is strongly recommended before applying skincare products.

Gulroop shall not be liable for allergic reactions resulting from individual sensitivities.

Food Products Disclaimer

Our seeds, spices, masalay, and dry fruits are intended for general food consumption.

Customers should:

  • Check ingredient information.
  • Follow proper storage practices.
  • Consume products before the stated expiry date.

Nutritional information is provided for general guidance only and should not be considered medical advice.

Storage Instructions

Customers are responsible for storing products correctly.

For best quality:

  • Store products in a cool, dry place.
  • Keep away from direct sunlight.
  • Reseal packaging after opening.
  • Keep products away from moisture and contamination.

Improper storage may affect product quality and is not covered under our Return & Refund Policy.

Intellectual Property

All content on Gulroop, including but not limited to:

  • Logos
  • Product Images
  • Website Design
  • Graphics
  • Icons
  • Product Descriptions
  • Text
  • Branding
  • Trademarks

is the exclusive property of Gulroop or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Prohibited Uses

You agree not to:

  • Violate any applicable laws.
  • Engage in fraudulent activities.
  • Upload malicious software.
  • Attempt unauthorized access to our systems.
  • Disrupt website operations.
  • Copy website content without permission.
  • Use our website for unlawful or harmful purposes.

Violation of these Terms may result in termination of access.

Third-Party Services

Our website may integrate with third-party services including:

  • Payment gateways
  • Courier partners
  • Google Analytics
  • Email marketing platforms
  • Social media platforms

These services operate under their own privacy policies and terms.

Gulroop is not responsible for the practices of third-party providers.

Limitation of Liability

To the fullest extent permitted by law, Gulroop shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business
  • Data loss
  • Service interruptions

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

Indemnification

You agree to indemnify and hold harmless Gulroop, its owners, employees, affiliates, and partners from any claims, liabilities, damages, costs, or legal expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your violation of any applicable laws.
  • Your infringement of third-party rights.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection, storage, and processing of your information as described in that policy.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lahore, Pakistan.

Changes to These Terms

Gulroop reserves the right to modify these Terms of Service at any time.

Updated versions will be published on this page, and continued use of our website constitutes acceptance of the revised Terms.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Gulroop Customer Support

Address:
48/38 Quaid Commercial, Sector E, Ground Floor
Bahria Town, Lahore, Pakistan

Phone:
0321-9527729

Email:
info@gulroop.pk

Final Statement

Thank you for choosing Gulroop. We are committed to providing high-quality natural skincare, spices, seeds, dry fruits, and wellness products with transparency, quality, and customer satisfaction at the heart of everything we do.